The Five Why’s of Vital Checklist
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Why should patients use Vital Checklist?
- Health caregivers spend years/decades in getting trained in their field while patients have 15 minutes to ask questions. The Internet is an excellent tool as a symptom checker but to be on the same page; patients need symptom checklist to discuss their history and recognize disease patterns.
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Why health caregivers and patients should be on the same page? Why should health caregivers use Vital Checklist?
- Improved communication and improved documentation.
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Why is it essential to document and communicate effectively?
- Reimbursement by ICD-10 requires asking more questions and documentation.
- Communication is the fundamental tenet which is measured by Patient Experience Score
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Why is Patient Experience (PE) Score vital for a health caregiver and healthcare facility?
- PE improves job satisfaction decreases stress and promotes health and wellness of the health caregivers.
- PE improves the credibility of the health care facility and health caregivers.
- PE improves reimbursement
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Why is it essential to pay attention to job satisfaction of healthcare employees, credibility, crisp documentation, proactive communication, improved patient experience score?
- Reduce malpractice lawsuits
- Decrease burnout amongst health caregivers
I started my medical career in 1995 when I joined KMC, Manipal, one of the prestigious institutions in India. KMC, Manipal is in Karnataka,and people speak Kannada and Tulu. I remember the lecture in medical school when our professor explained the importance of integrating communication skills with the clinical skills. He emphasized the need to learn the local language. India is a diverse country with many languages and dialects. Our professor asked us a straightforward question, if we cannot understand the patient’s pain, then how will we treat it. He explainedthe difference between a symptom and a sign and made a funny acronym to describe the characteristics of both. Read More...
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